Frequently Asked Questions
ORDERS & CUSTOMIZATION
Q1. Can I customize my Greek apparel? Yes! You can customize your item with your Greek letters, line name, line number, chapter name, founding year, and more. Add your details in the Special Instructions section at checkout or email us at support@greatgreekapparel.com.
Q2. How do I place a custom chapter order? Purchase the base item that matches your style, add your customization details at checkout, and email us your order number with full specifications. Our team will handle the rest.
Q3. Can I provide my own design or artwork? Yes. After confirming with us, you can send your design file by email. We'll review it for compatibility with our production process before proceeding.
Q4. How long does a custom order take? Standard items ship within 1–4 business days. Custom and personalized orders typically take 2–4 weeks depending on complexity and current production load.
Q5. Can I cancel or change my order after placing it? Standard orders can be modified within a short window. Custom orders cannot be changed or cancelled once production has started. Contact us immediately at support@greatgreekapparel.com if you need to make changes.
SIZING & FIT
Q6. How do I find my correct size? Visit our How to Measure page for detailed sizing instructions. For jackets and outerwear, we strongly recommend taking your measurements before ordering.
Q7. What measurements do I need to provide for a jacket? For jackets, you'll typically need chest, waist, shoulders, sleeve length, and back length. Full instructions are on our How to Measure page.
Q8. What if the item doesn't fit? We accept exchanges for size within 14 days of delivery. Items must be unused and in original condition. Contact support@greatgreekapparel.com to start the process.
PRODUCT DETAILS
Q9. Are your Greek letters embroidered or printed? It depends on the product. Many items feature stitched/embroidered Greek letters. Some use high-quality printed designs. The method is clearly listed on each product page.
Q10. What apparel types do you offer? We offer windbreakers, bomber jackets, coach jackets, track jackets, quilted jackets, sweatshirts, cardigans, hoodies, and more — for all Divine Nine organizations, HBCU schools, Masonic, and OES.
Q11. Do you carry apparel for all Divine Nine organizations? Yes. We carry apparel for Alpha Kappa Alpha, Delta Sigma Theta, Zeta Phi Beta, Sigma Gamma Rho, Alpha Phi Alpha, Kappa Alpha Psi, Omega Psi Phi, Phi Beta Sigma, and Iota Phi Theta.
Q12. Can alumni order from your store? Absolutely. Our apparel is designed for active members and alumni alike — perfect for homecoming, reunions, step shows, and everyday wear.
PAYMENTS
Q13. What payment methods do you accept? We accept all major credit and debit cards, PayPal, Apple Pay, Google Pay, Shop Pay, Venmo, BitPay, American Express, Discover, Maestro, Union Pay, and JCB.
Q14. Are prices in USD? Yes. All prices are listed in USD. Currency conversions shown on the site are approximate.
Q15. Is my payment information secure? Yes. Our store is powered by Shopify with SSL encryption. Your payment details are fully protected.
Q16. Do you offer payment plans? Shop Pay Installments may be available at checkout depending on your location and order value.
SHIPPING & DELIVERY
Q17. Do you offer free shipping? Yes. Orders of $300 or more qualify for free shipping within the USA.
Q18. Which couriers do you use? We ship via DHL Express, FedEx, UPS, and USPS for domestic and international orders.
Q19. How long does delivery take? Most standard orders ship within 1–4 business days. Delivery typically takes 3–7 business days depending on your location.
Q20. Do you ship internationally? Yes, we ship worldwide. International shipping rates and estimated delivery times are shown at checkout.
Q21. Are there any current shipping delays? Yes — there are temporary delays due to airspace restrictions. We appreciate your patience. You'll be updated via email once your order ships.
Q22. How do I track my order? You'll receive a tracking number by email once your order is dispatched. Use it on the courier's website to track your delivery in real time.
Q23. What if my package is lost or damaged? Contact us at support@greatgreekapparel.com right away and we will investigate and resolve the issue promptly.
RETURNS & REFUNDS
Q24. What is your return policy? We accept returns within 14 days of delivery. Items must be unused, unworn, and in original condition with original packaging.
Q25. Are custom or personalized items returnable? No. Due to their personalized nature, custom items cannot be returned or exchanged unless there is a fault or error on our part. Please review your order details carefully before submitting.
Q26. Who covers return shipping costs? Return shipping is the customer's responsibility unless the return is due to our error or a product defect.
Q27. How long do refunds take? Refunds are processed within 30 days of us receiving the returned item in acceptable condition.
Q28. What if I receive the wrong item? Contact us within 48 hours at support@greatgreekapparel.com. We will send the correct item at no extra charge.
CARE & MAINTENANCE
Q29. How do I care for my Greek jacket? For embroidered jackets, turn inside out before washing. Use cold water on a gentle cycle or hand wash. Avoid bleach. Hang dry — do not tumble dry. Do not iron directly over embroidery or lettering.
Q30. How do I store my jacket? Store in a cool, dry place away from direct sunlight. Use a hanger to keep the shape and avoid folding for long periods.
SUPPORT & CONTACT
Q31. How do I contact customer support? Email us at support@greatgreekapparel.com. We are available 12 hours a day, 6 days a week.
Q32. How fast will I receive a response? We aim to respond to all inquiries within 10 hours on business days.
Q33. Do you offer B2B or bulk orders for businesses and chapters? Yes. Visit our Business B2B page or email us directly for bulk pricing, chapter orders, and corporate inquiries.
Q34. Where can I follow you on social media? Follow us on Instagram @greatgreekapparel, Facebook, and Pinterest @greatgreekapparel for new arrivals and exclusive deals.
Q35. Where are you based? Great Greek Apparel is owned by Atif Zahid and operates at greatgreekapparel.com, serving customers across the USA and worldwide since 2018.